Why Partner with Our VoIP & Collaboration Services?
We replace fragmented phone systems with a secure, cloud-ready platform that brings voice, video, messaging, conferencing and contact centre capabilities together in one place — so your teams and customers stay connected wherever they work.
Why Organizations Choose This Service
Vendor-flexible
Pick the right platform for your size and budget.
Lower telecom bills
Significant telecom cost reduction post-rollout.
Contact-center ready
IVR, recording, omnichannel and analytics.
Managed operations
Optional 24/7 voice ops with strict uptime SLAs.
Improve collaboration
Voice, video, chat and meetings unified across every device and location.
Delight your customers
Smart routing, IVR and real-time data speed up every interaction.
Support hybrid teams
Consistent communication experience for staff working from anywhere.
Actionable insights
Centralized reporting shows how your communications are really performing.
Comprehensive Coverage Across Your Environment
End-to-end scope delivered by certified Sysnet engineers.
IP-PBX & SIP trunking
IP-PBX setup with SIP trunk connections to telecom providers, extensions, dial plans and always-on continuity.
Microsoft Teams Phone
Direct Routing or Operator Connect, auto attendants and call queues — phone calls built right into Teams.
Contact Center Suites
Skills-based call routing, real-time monitoring and CRM integration for outbound and inbound contact centres.
Call Recording & QA
Secure call recording and quality-control workflows that keep you audit-ready and support agent coaching.
IVR & Voice Automation
Multi-level IVR menus and self-service routing that connect to your CRM and helpdesk systems.
Yealink / Poly Endpoints
Teams-certified and SIP-compatible devices deployed and managed through their full lifecycle, including meeting rooms.
A Structured Approach. Maximum Results.
A proven four-phase methodology that takes you from assessment to fully operational support — with clear milestones and SLA-backed delivery at every stage.
Assess
Understand your environment, risks and objectives.
Design
Architect solutions aligned to your goals and budget.
Deploy
Implement with minimal disruption to operations.
Operate
Manage, monitor and improve with SLA-backed support.
Real Impact. Stronger Security.
Sysnet delivers measurable outcomes for regulated enterprises across Malaysia.
Sysnet helped reduce mean-time-to-detect by 87% and achieve audit-ready compliance within six months.
“Sysnet is our trusted partner for security operations — responsive, certified and audit-ready.”
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Immutable backups, tested recovery and resilient operations.
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Frequently Asked Questions
Common questions about our infrastructure & cloud services.